We always welcome your contact - it allows us to answer your questions, receive your comments and suggestions and keep in touch with what’s going on out there. Because our clients are located right across the globe, we provide a range of contact methods to ensure that you can reach us wherever, whenever.

Glasshouse 6’s contracted service provider, MRBS Glasshouse, is located in Melbourne, Victoria, Australia. While we offer a range of ways to contact us, we find that email is the best method to use – being inexpensive and hassle free – and we are able to respond quickest to emails. Where possible, please make your first contact with us via email.

Email

If you’re not sure which department to email, then pick the most likely - our staff will make sure your email reaches the person who can help you best.

You can be assured that your emails will be answered promptly - we always endeavour to respond in less than 24 hours (allowing for weekends and public holidays). If you mark an email as ‘high priority’, we will give it immediate attention.

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Fax

+61 3 9310 3187

You can also contact us by fax but remember – an international fax transmission can be expensive. Incoming fax messages are checked regularly during our normal business hours. We will usually respond to your fax by email, if that is possible. A cover sheet with your name, contact details (including email address) and number of pages is always appreciated.

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Postal

To send mail to Glasshouse 6, forward your correspondence to:

MRBS Glasshouse
Glasshouse 6 Division
PO Box 1382
TULLAMARINE BC  VIC  3043
AUSTRALIA

Air mail services to Australia are frequent, prompt and very reliable. Allow approximately 2-4 days for mail delivery, and please remember to include your name, return address and phone number on the reverse of the envelope.

‘Unsolicited mail’ from non-clients or partners should only include documents. We will not accept postal items we suspect contain items other than documents, unless you have told us to expect them.

We will not accept any post that has been sent with insufficient postage.

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Skype

If you have downloaded the free Skype software, you can make an internet, Skype-to-Skype phone call to us anytime during business hours at no charge. Our Skype profile will indicate whether or not we are available or alternatively you can email us to set up an appointment for a Skype-to-Skype call.

Skype ID: glasshouse6

Skype is a secure service – for more information visit www.skype.com.

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Physical Contact

For physical contact:

MRBS Glasshouse
Level 1, 25 Tullamarine Park Road
TULLAMARINE   Victoria   3043
Australia

Meetings are by appointment only.

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Telephone

Monday – Friday 8am – 5pm   

+ 61 3 9339 9477

Due to the potentially high costs of international calls, we recommend that unless you are based in Australia, or the matter is very urgent, you should contact us first by email, post or fax. We can only accept calls in English and Italian.

We cannot accept ‘reverse charge’ or ‘collect’ calls.

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Second Life

You can always find our SL representatives by selecting the ‘People’ tab in the search function and entering the name of the rep you wish to contact. Once you have found us, you can contact us in several ways:

1. If we are online, just come up and introduce yourself. We can engage in chat to deal with your queries or problems.

2. Send us an IM. If we are online, we can teleport to you or reply in real time. If we are offline, we will still receive your IM to our email inbox – during business hours, we can generally reply quickly; outside of business hours, we can respond as soon as we can.

3. Come to one our ‘Meet & Greet’ or ‘Question Time’ sessions! Refer to the About Glasshouse 6 section for details of time and place.

4. If you want a ‘face to face’ meeting, or maybe you want to show us your SL business or products, you can always make an appointment to meet inworld – simply contact us using any of the other methods in this section (include your preferred SLT date and time and your general issue) and we will confirm with you as soon as we can.

You can set up a free Second Life account here – www.secondlife.com.

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Having Difficulties?

If you are having difficulty getting a timely response from us (or you are not getting the level of service you expect, or have a problem with one of our representatives) we want to hear about it. You can always contact the MRBS Glasshouse General Counsel at j.collard @ glasshouse6.com with a brief outline of the particular difficulties you are experiencing.

We’re not happy if you’re not happy.

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